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FAQ

Trial

Do I need a credit card for the 14-day free trial of OmniSci Cloud?
No, a credit card is not required to start the free trial. All you need is an email address.
How many rows of data can I use during my trial?
You can upload up to 100 million rows of data during your 14-day free trial.
Once my 14-day trial ends, can I convert my trial instance to a paid subscription?
Yes. Any work you’ve done in your OmniSci trial instance will be preserved as you transition to a paid subscription for cloud based analytics on OmniSci Cloud.
Will my trial version of OmniSci Cloud have Teams?
Yes, all trial accounts are enabled for Teams. Trial users are allowed 30 total users, which includes 10 Editor users.

Subscription

If I cancel my subscription, will I be refunded for the remaining time in my billing cycle?
OmniSci will not refund money for a billing cycle already underway. If you decide to cancel your instance of OmniSci Cloud, we will trigger your plan to expire at the end of the current cycle. That also means that you’ll have access to your instance until that cancellation date.
If I find bigger datasets, and I want to upgrade my subscription to another plan, when do the changes go into effect?
If you upgrade your plan, those changes will take effect immediately, and your billing will adjust to the rate of your new plan.
If I realize that I don’t have the data volumes I expected, can I downgrade my subscription to a smaller plan and when do the changes go into effect?
If you downgrade your plan, those changes will take effect at the end of your billing cycle. Your rate will adjust to the lower amount at the start of your next billing cycle.

Data

Where will my data be hosted?
OmniSci will provision your OmniSci Cloud instance on either Amazon Web Services or Google Cloud Platform, at our discretion. All data will be hosted within the United States.
Do the sample datasets pre-loaded to my instance of OmniSci Cloud count against my row limit?
No. We’ve included those datasets as a courtesy, so you can get started immediately. Only additional datasets that you import count against that limit. You can import some of those other publicly available datasets from this S3 repository or bring in datasets that you already have available.
Are there limits on the number of columns for my datasets?
There are no limits on the number of columns. However, a really wide data set may potentially result in an error. If you receive that error, you will need to reduce the size of your dataset.
When I’m not using my instance of OmniSci Cloud, will it continue running in the background?
After an idle period, cloud instances that are not in active use are put to sleep. Once you come back to use your instance, either via the web interface or the API, you may experience a brief delay as your instance of the OmniSci Cloud analytics platform wakes back up. The OmniSci Cloud X offering does include an “always on” option.

Security and Privacy

How secure is my data?
OmniSci uses a number of leading security techniques to secure your data. All customer data in OmniSci Cloud is encrypted at rest, and all communication between you and the OmniSci Cloud servers is encrypted along the way using industry-standard encryption standards. OmniSci Cloud has multiple security controls built in at every level to protect against malicious use, unauthorized access, data loss, and downtime of systems. Finally, OmniSci provisions hardware with leading cloud platform providers such as Amazon AWS and Google, that maintain industry-leading security protocols.
What access does OmniSci have to my data?
OmniSci may collect metadata and statistics about customer system usage in order to improve the service, and we only access data for support purposes. Please see our Privacy Policy and Terms and Service for more information.
If I cancel my subscription, will my data be removed from OmniSci Cloud?
You can cancel your OmniSci Cloud subscription at any time. When you confirm that cancellation decision you will lose access to that instance. Your data will be retained for a period of time in case you decide to reactivate your subscription, after which time it will be permanently deleted from the system. If you wish to delete your data outside of the standard procedures, please contact OmniSci support.
If at the end of my trial I’m unsure that I want to convert to a paid subscription, how long will my data remain at OmniSci Cloud?
Your data will remain securely in OmniSci Cloud for 30 days following your trial expiry. At any time in that period you can activate a paid subscription and your data and dashboards will convert over.
If I decide not to proceed with my trial after 14 days, how can I delete my instance of OmniSci Cloud and the data it contains?
When your trial ends, OmniSci will retain your data for a period of time in case you wish to become a subscriber. After that time it will be permanently deleted from the system. If you wish to have the data deleted outside of the automated process, or you wish to cancel your trial prior to the expiry date, please contact OmniSci support.
If I decide to become a subscriber to OmniSci Cloud, do I need to wait until the 14-day trial is over?
You can sign up for a subscription to OmniSci Cloud analytics at any time during your trial. However, billing for that subscription will not begin until the day after your 14 day trial period is over. If you choose Cloud X as your cloud based analytics platform, you can contact us at any time to discuss a managed analytics cloud service.

Usage and Limits

How much data can I upload?
Each plan specifies the allotted GPU RAM, CPU RAM, and Storage for that plan.
How much data will I be able to explore in real-time?
As an in-memory database, the amount of GPU RAM is what limits the amount of data that you will be able to explore at any one time in OmniSci. The actual number of records you can explore in dashboards varies based on the type of data, the number of columns being included in the query, and how it is encoded on import to the OmniSci database. 30,000,000 rows per 2GB of GPU RAM is a reasonable approximate, noting that we have seen some customers fit in excess of 50,000,000 rows per 2GB of GPU RAM in OmniSci Cloud. For example, a 12 GB GPU allotment roughly translates to approximately 180,000,000 rows (although this can be much higher depending on your data and how it is encoded)
How does the size of my import file relate to how much GPU RAM will be required?
Omnisci employs various methods to reduce the amount of GPU RAM required, and the amount required will be less than the uncompressed source (except in very rate cases). For example, OmniSci is a columnar database, so only the columns required for a query will be loaded into memory. This means that a 50 column CSV file that only needs to report 10 columns across charts in a dashboard will only have those 10 columns loaded into memory. As another example, for low cardinality text fields (many of the fields contain words that are contained in other rows in the same column), the field can be dictionary encoded which means that each unique word in a field is assigned a number, and then those number-word pairs are stored in a single “dictionary” for lookup. This means a word repeated many times in that column takes up a fraction of the space it might otherwise, and therefore reduces the amount of data in GPU memory. For additional information about the design of tables to maximize performance, please see our documentation.
What happens when I exceed my limits?
Some limits in the system are hard limits and some are soft. Hard limits will return an error when the limit is met, and soft limits will result in a notification.

Teams

How much does Teams cost?
Team functionality is included in every Cloud package.
What are the categories of users?
There are five categories of users in OmniSci Cloud: Super Admin, Admin, Developer, Editor, and Viewer
How many users can I add to my Team?
Each plan comes with an editor user limit and a total user limit, please refer to the pricing tables inside your OmniSci administrative dashboard for a full breakdown.
Can I be a member of two Teams?
No, each registered email address can only be assigned to one Team.
What are the differences between the categories of users?
Please refer to the table below:
 Super AdminAdminDeveloperEditorViewer
Manage system settings        
Assign roles      
Manage API Keys    
Upload and manage datasets  
Edit Dashboards  
View Dashboards
What’s the difference between the Super Admin and Admin?
Both the Super Admin and Admin can assign the Editor or Viewer role to individuals, add / update / deactivate users, upload and manage datasets, and edit and view dashboards. Only the Super Admin can assign the Admin role to users and manage system settings
What’s the difference between Admin and Developer?
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Both Admins and Developers can upload and manage datasets, edit and view dashboards, and manage API keys. Only Admins can edit user roles and add / update / deactivate users.
What’s the difference between Developer and Editor?
Both Developers and Editors can upload and manage datasets, and edit and view dashboards. Only Developers can manage API keys.
Can I share a dashboard with my users?
Dashboards in OmniSci are shared with all users automatically
Can I share a data table with my users?
All tables are shared automatically with all users. Only the Editor, Developer, Admin, and Super Admin have access to the Data Manager and SQL Editor to view the table structure and perform queries.
Can I designate a user to have read-only access?
Yes, the user would be assigned a Viewer role and would see only the Dashboards menu, and all the dashboards are read-only for that user.
Is Team functionality available during the 14 day trial period?
Yes, Teams is available during the 14 day trial period.
Where can I create / manage my Team?
The team is created by automatically when the first user registers, and that user becomes the Super Admin. Go to Settings > Team > Invite Users to add team members.
What if a member of my team leaves?
A Super Admin or an Admin can deactivate a user at any time by going to Settings > Team > Edit. Select the user who is no longer on your team, scroll down and select Deactivate User.

API

Which price or package contains API access?
Read more about OmniSci Cloud plans here. Each plan will specify if it includes the API.
How do I get started with OmniSci Cloud API?
The OmniSci Cloud is compatible with the following existing OmniSci connectors, each of which have instructions on getting started:
The OmniSci API is based on Apache Thrift and instructions on how to generate Thrift bindings are referenced in our documentation for users who wish to generate client-side interfaces for other programming languages.
Who can create an API key?
Super Admins, Admins, and Developers can each create a single read key and a single write key.
How many API requests am I allowed?
API request limits are governed by the OmniSci Cloud Fair Use Policy
What is the IP Whitelisting Feature?
The IP whitelisting feature allows you to specify which source IP addresses are allowed to connect to your OmniSci instance via the API.
How many subnets or IP addresses am I allowed to enter?
You are allowed to enter a maximum of six subnets or IP addresses.
Can I enter less than 6 subnets or IP addresses?
Yes, but you must enter at least one subnet or IP address if you want to enabled the IP whitelisting feature. If you specify no subnets then all IPs will have access.
Are changes to the IP Whitelist immediate?
The changes will be reflected immediately in the web front end, and may take up to five minutes to be propagated throughout the infrastructure.
What is the IP Session Lock feature?
IP Session Lock is one of the default security controls that are in place to protect from an unauthorized user from abusing your service. It means that the session is locked to the IP address from which that session initially authenticates. If a user manages to steal the session ID and attempt to connect from a different IP address than the one that created the session then the connection will be dropped. There are some edge cases where applications may require the ability to change their source IP address within the same session. We recommend that this is the only time that this feature be disabled.
I lost my API secret. Can I retrieve it from the system?
OmniSci does not record or store API secrets in any way. Once an API secret is issued and lost, it is not recoverable. You can request a new API secret through the Developer tab in the settings menu of the OmniSci Cloud portal.